From our facility in Sangli to your doorstep — domestic or international. Here's everything you need to know about how and when your order arrives.
This document applies to all purchases and interactions with TruValue Global Trade LLP. By using our website or placing an order, you agree to be bound by these terms. Please read carefully before proceeding. For questions, email us at support@truvalueglobal.com
TruValue Global Trade LLP ships both domestically (within India) and internationally to 50+ countries. All orders are dispatched from our facility in Sangli, Maharashtra. We partner with trusted logistics providers to ensure your botanical extracts and powders arrive in perfect condition.
All products are packed in moisture-proof, food-grade, export-compliant packaging before dispatch. A tracking number is shared via email and SMS once your order is shipped.
Orders are processed on business days (Monday to Saturday, excluding public holidays).
| Order Type | Processing Time |
|---|---|
| Retail Orders (≤ 1 kg) | 1–2 business days |
| Mid-size Orders (1–10 kg) | 2–3 business days |
| Bulk / B2B Orders (> 10 kg) | 3–7 business days |
| Custom Formulation Orders | 5–10 business days |
Orders placed after 2:00 PM IST will be processed the following business day. During peak seasons (festive periods, year-end), processing may take an additional 1–2 days.
We deliver to all pin codes within India serviced by our courier partners.
| Shipping Tier | Estimated Delivery | Charge |
|---|---|---|
| Standard (All India) | 3–7 business days | ₹80 (Free above ₹999) |
| Express Delivery | 1–3 business days | ₹200 |
| Bulk Orders (> 5 kg) | 5–10 business days | Calculated at checkout |
| Metro Cities | 2–4 business days | Same as above |
We ship internationally via air freight and ocean freight depending on order size. All exports comply with Indian FSSAI, APEDA, and phytosanitary regulations.
| Region | Air Freight | Sea Freight (> 50 kg) |
|---|---|---|
| South Asia (SAARC) | 5–10 business days | 15–25 business days |
| Middle East | 7–12 business days | 20–30 business days |
| Europe / UK | 10–15 business days | 25–40 business days |
| North America | 10–15 business days | 30–45 business days |
| Southeast Asia | 7–12 business days | 15–25 business days |
| Australia / NZ | 10–14 business days | 25–35 business days |
Import Duties & Customs: All import duties, taxes, and customs clearance fees at the destination country are the sole responsibility of the buyer. TruValue is not liable for delays caused by customs inspection.
We work with the following trusted logistics partners to ensure reliable delivery:
The choice of shipping partner is at our discretion based on destination, order weight, and service availability.
Once your order is dispatched, you will receive:
Allow up to 24 hours after dispatch for the tracking number to become active on the carrier's portal.
In the event of a failed delivery attempt:
Please ensure someone is available at the delivery address during expected delivery time. TruValue is not responsible for failed deliveries due to an incorrect or incomplete address provided at checkout.
In the unlikely event that your order arrives damaged or is lost in transit:
Always photograph the sealed package before opening. This is required to process damage claims with our logistics partners.
For all shipping and delivery related queries:
| Channel | Details | Hours |
|---|---|---|
| support@truvalueglobal.com | Response within 24 hrs | |
| Phone | +91 92269 79966 | Mon–Sat, 10am–6pm IST |
| +91 92269 79966 | Mon–Sat, 9am–8pm IST |