Return Policy

Return Eligibility

We accept returns under the following conditions:

• The return request is raised within 7 calendar days of delivery.
• The product is unused, in its original sealed packaging, and accompanied by the original invoice.
• The product has not been tampered with, adulterated, or mixed with other substances.
• The product was purchased directly from our website (truvalue.in) — not through a third-party marketplace or reseller.

Non-Returnable Items

The following products are not eligible for return under any circumstances:

• Products that have been opened, used, or partially consumed.
• Products where the tamper-evident seal has been broken.
• Custom or private-label formulations manufactured specifically to the buyer's specifications.
• Bulk orders (above 5 kg) that have been accepted and signed for without noting any damage.
• Products not purchased directly from TruValue Global Trade LLP.
• Promotional, gift, or free samples provided with orders.

Valid Reasons for Return

We accept returns only for the following verified reasons:

How to Initiate a Return

Follow these steps to initiate a return:

• Step 1: Email support@truvalueglobal.com within 7 days of delivery with your order number, reason, and clear photographs.
• Step 2: Our team will review your request and respond within 2 business days with an approval or clarification request.
• Step 3: Upon approval, we will share the return address and arrange a pickup (for eligible cases) or ask you to ship the item back.
• Step 4: Once we receive and inspect the returned item, we will process your refund or replacement within 5–7 business days.

Return Shipping

Return shipping costs depend on the reason for the return:

• Our error (wrong/damaged/expired product): TruValue arranges and bears the full cost of return pickup.
• Quality dispute (third-party lab result): Customer bears return shipping; cost is refunded upon validation of claim.
• Change of mind (not applicable): We do not accept returns for change of mind.

All returns must be sent via a trackable courier. TruValue is not responsible for items lost or damaged during return transit.

Inspection & Approval

All returned products undergo a quality inspection upon receipt at our facility:

• Inspection is completed within 2–3 business days of receiving the return.
• We verify that the product is in its original, unopened, and undamaged condition.
• If the product fails inspection (opened, tampered, or not in original condition), we reserve the right to reject the return and ship the item back at the customer's expense.
• Upon successful inspection, a refund or replacement is initiated within 2 business days.

B2B & Bulk Order Returns

Different terms apply for B2B buyers and bulk orders:

• Bulk returns must be agreed upon in writing before the shipment departs our facility.
• Any quality disputes must be supported by a NABL-accredited or equivalent lab report.
• Returns of bulk consignments (above 25 kg) require prior written approval and logistics coordination.
• B2B buyers are advised to inspect shipments upon receipt and note any discrepancies on the delivery challan before signing.

Contact for Returns

For all return-related queries: